【饭店专业英语视听说】方薇外语教学与研究.pdf
饭店专业英语视听说 EXPECTATIONS FORHOSPITALITYPERSONNEL 方薇编写 Foreign Language Teaching and ResearchPress
Contents 序ACKNOWLEDGEMENTS.UNIT ONETheHospitalityIndustry andItsPersonnelUNITTWOGuestRelations UNIT THREE HandlingComplaintsUNITFOUR SellingUNIT FIVEHousekeepingDepartmentUNIT SIXFood Beverage ServiceTHETAPESCRIPTSTEACHERSGUIDETERMINOLOG
Acknowledgements My sincere thanks are due to Prof.Wang Wenjiong of Beijing SecondForeign Language Institute and Prof.Frank Kretschmer,who encouraged me and were always willing to share their own teaching experience; to Prof.Paul Trescott, Kathleen M.