[饭店专业英语视听说]方薇外语教学与研究

【饭店专业英语视听说】方薇外语教学与研究.pdf饭店专业英语视听说 EXPECTATIONS FORHOSPITALITYPERSONNEL 方薇编写 Foreign Language Teaching and ResearchPressContents 序ACKNOWLEDGEMENTS.UNIT ONETheHospitalityIndustry andItsPersonnelUNITTWOGuestRelations UNIT THREE HandlingComplaintsUNITFOUR SellingUNIT FIVEHousekeepingDepartmentUNIT SIXFood Beverage ServiceTHETAPESCRIPTSTEACHERSGUIDETERMINOLOGAcknowledgements My sincere thanks are due to Prof.Wang Wenjiong of Beijing SecondForeign Language Institute and Prof.Frank Kretschmer,who encouraged me and were always willing to share their own teaching experience; to Prof.Paul Trescott, Kathleen M.
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